CST Inbound Intern at ABC Place Westlands Nairobi

Posted on 2026-04-30

Employment

Internship

Location

ABC Place Westlands Nairobi

Experience

Proven experience in customer success or account management

Education Level

Bachelor’s degree in IT, business administration, Communications, or related field

Opportunities Meet Aspirations

Job Title: CST Inbound Intern

Reports to: Mawingu CX & Retention Lead • Department: Customer Experience • Location: ABC Place Westlands Nairobi

Role Purpose Statement

This role exists to ensure seamless customer interactions by providing timely technical support, driving sales conversions, and managing social media engagement. By maintaining high call handling efficiency and reducing repeat calls, the intern will play a key role in enhancing customer satisfaction and company reputation.

Join our dynamic team as a CST Inbound Intern at ABC Place Westlands Nairobi! You'll handle customer calls, provide technical support, and drive sales conversions. This role offers a unique opportunity to grow your skills in a fast-paced environment while contributing to exceptional customer experiences.

Key Responsibilities

Handle incoming customer calls promptly and professionally to ensure minimal abandoned call rates.
Troubleshoot network, technical, and system issues at the first level and escalate complex cases as needed.
Manage sales installation calls with the goal of converting inquiries into installations.
Address ISP-related inquiries and stay updated on policies to provide accurate information.
Effectively manage high call volumes during peak periods.
Identify and address common issues causing repeat calls to minimize customer callbacks.
Monitor and respond to customer inquiries on social media platforms to enhance brand presence.

Know How

Proficient in customer service and technical troubleshooting.
Skilled in sales conversion and managing high call volumes.
Experienced in social media management and customer engagement.

Problem Solving & Accountability

Quickly identify and resolve customer issues.
Implement strategies to reduce repeat calls.
Escalate complex problems to the right departments.

Qualifications

Bachelor’s degree in IT, business, or communications.
Proven experience in customer success or account management.
Strong communication and problem-solving skills.

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