Customer Support Intern at Hello Tractor
Posted on 2026-04-22
Employment
Internship
Location
Nairobi, Kenya
Experience
Entry Level
Education Level
Bachelor's degree preferred
Opportunities Meet Aspirations
Job Title: Customer Support InternReports to: Not specified • Department: Customer Support • Location: Nairobi, Kenya
Role Purpose Statement
You strengthen our customer ecosystem by providing frontline support that boosts agent satisfaction, refines conversion, and fuels marketplace growth. Your role bridges user insights and field execution, directly advancing our mission to transform smallholder mechanization.
Hello Tractor is revolutionizing African agriculture with a pay-as-you-go model that connects farmers to tractor power. We’re building a high-performing Customer Support team to deliver exceptional experiences and drive adoption across the continent. This internship offers hands-on impact in a fast-growing ag-tech environment where your work directly empowers farmers and tractor owners.
Key Responsibilities
- Serve as a key liaison with Champion Agents and Booking Agents to elevate field engagement and performance.
- Provide responsive support on bookings and operational challenges to improve agent satisfaction and effectiveness.
- Share customer insights and performance data with Hub Coordinators to guide decisions and improve farmer conversion rates.
- Drive adoption and growth of marketplace bookings within hub territories in collaboration with field teams.
- Support Hub Coordinators in identifying booking gaps and coaching opportunities using support data.
- Monitor CA performance and track verified bookings monthly.
- Provide targeted problem-solving to ensure CA success.
- Lead recruitment and onboarding of Booking Agents in Kenya using digital platforms such as the HT Console, Facebook, app sign-ups, and direct calls.
- Ensure timely access to training, tools, and information for effective booking execution.
- Offer ongoing support throughout the BA lifecycle to elevate their performance.
- Monitor and evaluate BA activity, providing feedback and flagging coaching needs to Hubs.
Know How
- Hold a bachelor’s degree in marketing, communications, agriculture, business management, or a related field.
- Manage bookings and track field-level service delivery.
- Use MS Office, Google Sheets, and Excel with confidence.
- Navigate CRM tools such as Freshdesk or HubSpot.
- Demonstrate strong organizational, interpersonal, and communication skills.
- Approach problems with attention to detail and proactive solutions.
Problem Solving & Accountability
- Diagnose and resolve booking and operational issues to boost agent satisfaction.
- Translate customer insights into actions that improve conversion and retention.
- Identify booking gaps and coach teams to strengthen marketplace adoption.
- Track and verify CA performance to ensure quality standards.
Qualifications
- Pursuing or completed a bachelor’s degree in a relevant field.
- Hands-on experience managing bookings and tracking service delivery.
- Solid command of MS Office, Google Sheets, and Excel.
- Familiarity with CRM tools such as Freshdesk or HubSpot.
- Exceptional organizational, interpersonal, and communication skills.
- Detail-oriented with a proactive problem-solving mindset.
How to Apply
Send your resume and a one-page cover letter to our portal
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