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System Support Engineer (Internship) at COSEKE

Posted on 2026-04-20

Employment

FullTime

Location

Nairobi, Kenya

Experience

At least 2 years

Education Level

Bachelor's Degree

Opportunities Meet Aspirations

Job Title: System Support Engineer (Internship)

Reports to: Not specified • Department: Not specified • Location: Nairobi, Kenya

Role Purpose Statement

The System Support Engineer Intern will provide essential technical support to users while learning from experienced professionals in a real-world ICT environment. This role exists to bridge the gap between academic knowledge and practical application, offering interns the opportunity to develop technical skills, understand client needs, and contribute to project success while building a foundation for a career in system support and IT services.

COSEKE Kenya is seeking a motivated System Support Engineer Intern to join their dynamic technical team. This internship offers hands-on experience in technical support, software troubleshooting, and client service within a fast-paced ICT environment. You'll work alongside experienced engineers and cross-functional teams to support clients, learn system operations, and contribute to meaningful projects.

Key Responsibilities

  • Assist in providing first-level technical support to users under supervision
  • Help troubleshoot basic software and system issues
  • Support the management of ticketing systems and track assigned issues
  • Document common issues and solutions for knowledge base development
  • Support the team in preparing technical demonstrations and presentations
  • Assist in gathering user requirements and documenting findings
  • Participate in product demos and client meetings for learning purposes
  • Assist in compiling technical documentation for proposals
  • Support the team in preparing bid-related materials and submissions
  • Work with team members to ensure smooth on-boarding of clients
  • Assist in user training and system adoption activities
  • Support project implementation tasks as assigned
  • Participate in system testing and feedback sessions
  • Support development of internal tools or demo applications
  • Conduct research on new technologies and industry trends
  • Adhere to company policies and quality standards
  • Support documentation required for ISO and internal processes
  • Participate in continuous improvement initiatives

Know How

  • Basic knowledge of software systems and IT concepts
  • Familiarity with: Web technologies (HTML, CSS, JavaScript)
  • Programming basics (e.g., PHP, Java, or Node.js)
  • Databases (MySQL, MongoDB, or similar)
  • Willingness to learn modern frameworks (e.g., Laravel, React)

Problem Solving & Accountability

  • Troubleshoot and resolve basic software and system issues
  • Identify patterns in technical problems and document solutions
  • Escalate complex issues appropriately to senior team members
  • Analyze user requirements and translate them into technical documentation
  • Support bid preparation by gathering and organizing technical information
  • Contribute to project implementation by identifying and resolving technical challenges

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field
  • Relevant professional certifications are an advantage
  • Basic knowledge of software systems and IT concepts
  • Familiarity with web technologies and programming basics
  • Willingness to learn and adapt to new technologies

How to Apply

Send your CV and a brief cover letter to hr.ke@coseke.com. Subject: System Support Engineer Internship

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