Technical Support Intern at Cloudoon

Posted on 2026-04-15

Employment

Full-time

Location

NAIROBI, Kenya

Experience

Entry Level

Education Level

Bachelor's degree in Computer Science

Opportunities Meet Aspirations

Job Title: Technical Support Intern

Reports to: Not specified • Department: Technical Support • Location: NAIROBI, Kenya

Role Purpose Statement

The Technical Support Intern plays a vital role in ensuring customer satisfaction by providing prompt technical assistance and maintaining optimal system performance. You'll be the frontline support for customers, troubleshooting issues, creating documentation, and contributing to knowledge base articles while gaining valuable experience in technical support operations.

Join Cloudoon as a Technical Support Intern and become part of a dynamic team delivering exceptional customer service. You'll troubleshoot technical issues, maintain system uptime, and collaborate with internal teams to resolve complex problems. This role offers hands-on experience with Linux systems, networking, and customer support in a fast-paced environment.

Key Responsibilities

Provide prompt and effective technical support to customers via phone, email, or chat.
Diagnose and troubleshoot technical issues related to software or network connectivity.
Investigate and analyze technical problems, identifying root causes and implementing solutions.
Create and maintain detailed documentation, including troubleshooting steps and solutions.
Communicate technical information in a clear and understandable manner to both technical and non-technical users.
Monitor and maintain server and systems uptime to ensure optimal performance.
Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

Know How

Strong troubleshooting and analytical skills.
Excellent verbal and written communication.
Knowledge of networking and software systems.
Proficiency in Linux operating systems and command line.
Knowledge of ticketing systems.
Basic scripting/programming skills.
Strong documentation abilities.
Time management skills.
Ability to work under pressure.

Problem Solving & Accountability

Ability to create and manage emergency protocols during system downtimes.
Experience coordinating urgent responses with relevant stakeholders.
Strong prioritization and crisis management skills.
Available to work 24/7 with one day off in the week(night and day shift.
Able to perform other roles as assigned.

Qualifications

Bachelor's degree in Computer Science.
Customer service oriented.
Available for 12-hour shifts.
Ability to work independently and collaboratively in a fast-paced environment.
Customer-focused with a passion for delivering exceptional service.

Share This Post

I found this opening for Technical Support Intern at Cloudoon. Check it out: